Return & Refund Policy
At Lilly Electronics, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help. Please review our detailed Return & Refund Policy below.
Eligibility for Returns
- You have 30 calendar days from the date of delivery to contact us regarding a return.
- Once approved, you have an additional 10 days to return the item.
- Items kept for more than 30 days are considered used and will no longer qualify for a refund or replacement.
Return Conditions
To ensure a smooth return process, please adhere to the following guidelines:
- Original Packaging: All returned items must be in their original packaging, in unused and undamaged condition.
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Documentation: You must provide:
- A valid tracking number for the return shipment.
- A detailed reason for the return.
- The item’s custom label or order details.
- Complete Accessories: The product must include all components, accessories, and any promotional items that were part of the original purchase.
Refund Process
Once we receive the returned item and confirm it meets the return conditions:
- We will process a full refund of the item’s purchase price.
- Refunds will be issued to your original payment method.
Return Shipping Costs
- The buyer is responsible for return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without tracking.
Exceptions & Non-Refundable Items
We do not accept returns or issue refunds in the following cases:
- Items that are damaged, missing parts, or not in their original condition due to misuse or negligence.
- Items returned after the allowed return window.
- Digital products, customized items, or any other non-returnable products as specified at the time of purchase.
How to Initiate a Return
- Contact our customer support team at lillyelectronics@gmail.com within the return period.
- Provide your order details, the reason for return, and any supporting documentation or photos if necessary.
- Await approval and instructions for returning the item.
Customer Support
For any questions or concerns regarding our Return & Refund Policy, please reach out to us at:
Lilly Electronics
Email: lillyelectronics@gmail.com
Phone: +1 639-476-1779 (Canada)
Phone: +86-18986252176 (China)